The Internet has taken its place beside the telephone and television as an important part of
people's lives. Consumers use the Internet to shop, bank and invest online. Most consumers use credit
or debit cards to pay for online purchases, but other payment methods, like 'e-wallets," are becoming
more common.
The Federal Trade Commission (FTC) wants you to know about these payment technologies and how to make
your transactions as safe and secure as possible. Keep these tips in mind as other forms of electronic
commerce, like mobile and wireless transactions, become more available.
AND HOW WOULD YOU LIKE TO PAY?
Most online shoppers use credit cards to pay for their online purchases. But debit cards - which
authorize merchants to debit your bank account electronically - are increasing in use. Your debit card
may be an automated teller machine (ATM) card that can be used for retail purchases. To complete a
debit card transaction, you may have to use a personal identification number (PIN), some form of a
signature or other identification, or a combination of these identifiers. Some cards have both credit
and debit features: You select the payment option at the point-of-sale. But remember, although a debit
card may look like a credit card, the money for debit purchases is transferred almost immediately from
your bank account to the merchant's account. In addition, your liability limits for a lost or stolen
debit card and unauthorized use are different from your liability if your credit card is lost, stolen
or used without your authorization.
Other electronic payment systems - sometimes referred to as "electronic money" or "e-money" - also are
now common. Their goal is to make purchasing simpler. For example, "stored-value" cards let you
transfer cash value to a card. They're commonly used on public transportation, at colleges and
universities, at gas stations, and for prepaid telephone use. Many retailers also sell stored-value
cards in place of gift certificates. Some stored-value cards work offline, say, to buy a candy bar at
a vending machine; others work online, for example, to buy an item from a website; some have both
offline and online features. Some cards can be "reloaded" with additional value, at a cash machine;
other cards are "disposable" - you throw them away after you use all their value. Some stored-value
cards contain computer chips that make them "smart" cards: These cards may act like a credit card as
well as a debit card, and also may contain stored value.
Some Internet-based payment systems allow value to be transmitted through computers, sometimes called
"e-wallets." You can use "e-wallets" to make "micro payments" - very small online or offline payments
for things like a magazine or fast food. When you buy something using your e-wallet, the balance on
your online account decreases by that amount. "E-wallets" may work by using some form of stored value
or by automatically accessing an account you've set up through a computer system connected to your
credit or debit card account.
"PAYING" IT SAFE
The FTC encourages you to take steps to make sure your transactions are secure and your personal
information is protected. Although you can't control fraud or deception on the Internet, you can take
action to recognize it, avoid it and report it. Here's how.
- Use a secure browser - software that encrypts or scrambles the purchase information you
send over the Internet - to help guard the security of your information as it is transmitted to a
website. Be sure your browser has the most up-to-date encryption capabilities by using the latest
version available from the manufacturer. You also can download some browsers for free over the
Internet. When submitting your purchase information, look for the "lock" icon on the browser's status
bar, and the phrase "https" in the URL address for a website, to be sure your information is secure
during transmission.
- Check the site's privacy policy, before you provide any personal financial information to a
website. In particular, determine how the information will be used or shared with others. Also check
the site's statements about the security provided for your information. Some websites' disclosures are
easier to find than others - look at the bottom of the home page, on order forms or in the "About" or
"FAQs" section of a site. If you're not comfortable with the policy, consider doing business
elsewhere.
- Read and understand the refund and shipping policies of a website you visit, before you make your
purchase. Look closely at disclosures about the website's refund and shipping policies. Again, search
through the website for these disclosures.
- Keep your personal information private. Don't disclose your personal information - your address,
telephone number, Social Security number, bank account number or e-mail address - unless you know
who's collecting the information, why they're collecting it and how they'll use it.
- Give payment information only to businesses you know and trust, and only when and where it is
appropriate - like an order form. Never give your password to anyone online, even your Internet
service provider. Do not download files sent to you by strangers or click on hyperlinks from people
you don't know. Opening a file could expose your system to a computer virus or a program that could
hijack your modem.
- Keep records of your online transactions and check your e-mail for contacts by merchants with whom
you're doing business. Merchants may send you important information about your purchases.
- Review your monthly credit card and bank statements for any errors or unauthorized purchases
promptly and thoroughly. Notify your credit or debit card issuer immediately if your credit or debit
card or checkbook is lost or stolen, or if you suspect someone is using your accounts without your
permission.
REPORT PROBLEMS IMMEDIATELY
The Fair Credit Billing Act (FCBA) and Electronic Fund Transfer Act (EFTA) establish protections
against lost or stolen credit or debit cards, and procedures for resolving errors on credit and bank
account statements that can include:
- Credit charges or electronic fund transfers that you - or anyone you've authorized to use your
account - have not made;
- Credit charges or electronic fund transfers that are incorrectly identified or show the wrong
amount or date;
- Computation or similar errors;
- A failure to properly reflect payments or credits, or electronic fund transfers;
- Not mailing or delivering credit billing statements to your current address, as long as that
address was received by the creditor in writing at least 20 days before the billing period ended; and
- Credit charges or electronic fund transfers for which you request an explanation or documentation,
because of a possible error
For credit: The FCBA generally applies to "open end" credit accounts - that is,
credit cards and revolving charge accounts, like department store accounts. It does not apply to loans
or credit sales that are paid according to a fixed schedule until the entire amount is paid back, like
an automobile loan.
Lost or stolen credit cards: Under the FCBA, your liability for lost or stolen credit
cards is limited to $50. If the loss involves only your credit card number (not the card itself), you
have no liability for unauthorized use. It's best to notify your card issuer promptly upon discovering
the loss. Many companies have toll-free numbers and 24-hour service to deal with such emergencies.
Always follow up with a letter and keep a copy for your records.
Billing errors: The FCBA's settlement procedures apply to disputes about "billing
errors" for open-end accounts, including unauthorized charges (you cannot be liable for more than $50
for unauthorized credit charges); charges for goods or services you didn't accept or weren't
delivered as agreed; charges that are incorrectly identified or show the wrong amount or date; math
errors; a failure to properly reflect payments or credits; not mailing or delivering credit billing
statements to your current address, if the address was received by the creditor in writing at least
20 days before the billing period ended; and charges for which you request an explanation or
documentation, because of a possible error.
To take advantage of the FCBA's consumer protections for errors on your account, write to the creditor
at the address given for "billing inquiries," not the address for sending your payments. Include your
name, address, account number and a description of the billing error. Send your letter so that it
reaches the creditor within 60 days after the first bill containing the error was mailed to you.
And if you send your letter by certified mail, return receipt requested, you'll have proof that the
creditor received it. Include copies (not originals) of sales slips or other documents that support
your position. Keep a copy of your dispute letter.
The creditor must acknowledge your dispute in writing within 30 days after it is received, unless the
problem is resolved within that period. The creditor must con-duct an investigation and either correct
the mistake or explain why the bill is believed to be correct, within two billing cycles (but not
more than 90 days), unless the creditor provides a permanent credit instead. You may withhold payment
of the amount in dispute and any related finance charges and the creditor may not take any action to
collect that amount during the dispute.
For debit: The EFTA applies to electronic fund transfers - transactions involving
automated teller machines (ATMs), debit cards and other point-of-sale debit transactions, and other
electronic banking transactions that can result in the withdrawal of cash from your bank account.
Lost or stolen debit cards: If someone uses your debit card, or makes other electronic fund transfers,
without your permission, you can lose from $50 to $500 or more, depending on when you report the loss
or theft. If you report the loss within two business days after you discover the problem, you will not
be responsible for more than $50 for unauthorized use. However, if you do not report the loss within
two business days after you realize the card is missing, but you do report its loss within 60 days
after your statement is mailed to you, you could lose as much as $500 because of an unauthorized
withdrawal. And, if you do not report an unauthorized transfer or withdrawal within 60 days after your
statement is mailed to you, you risk unlimited loss. That means you could lose all the money in your
account and the unused portion of your maximum line of credit established for overdrafts.
Some financial institutions may voluntarily cap your liability at $50 for certain types of
transactions, regardless of when you report the loss or theft; because this is voluntary, their
policies could change at any time. Ask your financial institution about its liability limits.
EFT errors: The EFTA's error procedures apply to certain problems. This can include:
- Electronic fund transfers that you - or anyone you've authorized to use your account - have not
made;
- Incorrect electronic fund transfers;
- Omitted electronic fund transfers;
- A failure to properly reflect electronic fund transfers; and
- Electronic fund transfers for which you request an explanation or documentation, because of a
possible error
To take advantage of the EFTA's error resolution procedures, you must notify your financial
institution of the problem not later than 60 days after the statement containing the problem or error
was sent. Although most financial institutions have a toll-free number to report the problem, you
should follow-up in writing. For retail purchases, your financial institution has up to 10 business
days to investigate after receiving your notice of the error. The financial institution must tell you
the results of its investigation within three business days of completing its investigation. The error
must be corrected within one business day after determining the error has occurred. If the institution
needs more time, it may take up to 90 days, in many situations, to complete the investigation - but
only if it returns the money in dispute to your account within 10 business days after receiving notice
of the error, while it reviews your concerns.
For stored-value: The FCBA and the EFTA may not cover stored-value cards or transactions involving
them, so you may not be covered for loss or misuse of the card. However, stored-value cards still
might be useful for micro payments and other small purchases online because they can be convenient
and - in some cases - offer anonymity. Before you buy a stored-value card or other form of e-money,
ask the issuer for written information about the product's features. Find out the card's dollar limit,
whether it is reloadable or disposable, if there's an expiration date, and any fees to use, reload or
redeem (return it for a refund) the product. At the same time, ask about your rights and
responsibilities. For example, does the issuer offer any protection in the case of a lost, stolen,
misused, or malfunctioning card, and who do you call if you have a question or problem with the card?
FOR MORE INFORMATION
Your financial institution, local Consumer Protection Agency and law enforcement agencies like the
Federal Trade Commission or your state Attorney General are among the many organizations working to
help consumers understand electronic commerce and new online payment options.
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