In Florida, if any retail business has a "No Refund" and/or "No Exchange" policy, it must post a sign stating such. The sign must be visible at the point of sale, which is generally at the cash register. If no sign is posted, Florida law presumes that refunds or exchanges will be made. If you ask, the store must present the policy to you in writing. Even if you don't ask for the refund policy in writing, if the store does not post a sign it must give you at least seven days to return merchandise for a full refund. The refund will only be granted if the merchandise was unused and in its original carton, if one was furnished.

However, even if no sign is posted, no refund or exchange has to be offered on the sale of food, perishable goods, goods which are custom made, goods which are custom altered at the request of the customer, or goods which cannot be resold by the merchant because of any law, rule or governmental regulation.

Some stores may post a sign stating that it is a criminal misdemeanor to attempt to fraudulently obtain refunds. If you engage in a systematic, ongoing course of conduct to obtain a refund for merchandise in a store posting this sign, you may be guilty of a crime. Conduct giving rise to this crime consists of knowingly giving a false or fictitious name or address as your own or the name or address of any other person without that person's knowledge and approval.

What to Do if You Have Problems

If you have problems obtaining a refund, try resolving your dispute first with the company that sold you the item. If you are not satisfied, try contacting the Hillsborough County Consumer Protection Agency at 903-3430 or the Florida Division of Consumer Services at 1-800-435-7352 (in Florida) or 1-850-488-2221 (out of state) and 1-800-342-2762 (Español).