Leak Adjustment

For water or wastewater emergencies, call (813) 744-5600

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Overview

Customers who have experienced a high water bill due to a plumbing leak, may be eligible for a leak adjustment review.

Things to Consider

  • Leaks must be repaired before an adjustment will be considered and must have proof of repair
  • Usage is at least twice the average consumption during the last year
  • Has not received a leak adjustment in the past year
  • Has had at least 3 months service at the premise
  • Usage has returned to normal on the monthly read following the repairs
  • Adjustments will not be considered in cases where the leak has not been repaired, does not exceed twice the annual average consumption, are visible such as a garden hose or spigot/faucet, and the leak involved the repair of plumbing associated with a swimming pool
  • Any adjustments will be applied to your account against future bills
  • Repair verification may be required before an adjustment will be issued. You will receive written confirmation of your adjustment status within 60 days
  • The customer is responsible for all billings until receipt of written notification of leak adjustment or denial

**Important Notice**

Your water account must be at a current balance status prior to leak application review. If your current balance exceeds an average monthly payment, the Utility may offer a reasonable pay extension. A reasonable pay extension requires a 30% down payment and an agreement to pay current billing amounts until review process is complete. To request a reasonable pay extension, contact Customer Collection Services at (813)272-5977 ext. 43800.

 

 

How To

  1. Complete the online form providing details about the leak and how repairs were made.

Or

  1. Complete the form, print it and mail to:
    Hillsborough County Public Utilities – PUD Accounting
    332 N Falkenburg Rd
    Tampa, Florida 33619
     

Get Help

Department
Email
Phone
(813) 272-6680

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