Nothing quite prepares you for the shock of a high water bill when you weren’t expecting it. Our computer system detects fluctuations in your meter readings, and we will notify you on your bill.
What can I do if my bill is higher than normal?
Take the following steps:
- Review recent usage habits to determine if there has been a change. Examples may include such things as new sod, a large number of visitors, etc.
- Call us to discuss your bill
- Since you are responsible for the maintenance of service lines within the property, take action as soon as possible, but no later than 14 days from the date of the water bill, to ensure that the lines are in good condition and all defects are fixed
- Report suspected water leaks immediately
How can I lower my bill?
- In the bathroom
- Check for a faulty toilet flapper/stop valve by adding a few drops of food dye into the tank and waiting about 15 minutes
- Get an ultra-low-flow toilet, which uses only 1.6 gallons per flush
- Save about 20 gallons of water by only filling the bathtub halfway
- Save between 15 to 30 gallons by reducing shower time by 5 minutes
- Install a low-flow showerhead
- Add a shutoff device at the showerhead to turn it off while lathering
- Turn off the sink while brushing your teeth or shaving
- In the kitchen
- Hand-washing typically uses 16 gallons of water, compared to only 9.2 to 12.4 gallons for the dishwasher
- Avoid pre-rinsing dishes
- Only turn on the dishwasher when it is full
- Put a jug of water in the fridge instead of letting the water run until cold
- In the laundry room
- Wash full loads
- Buy a high-efficiency model washer
- In the yard and garden
- Adjust sprinkler heads so they are not watering sidewalks, driveways and roads
- Replace broken sprinkler heads
- Only water when lawn or plants shows signs of needing it
- Set you mower blade higher during growing season since tall grass retains moisture better than short grass
- Install low-volume irrigation systems for plants where possible
- As a bonus, you can use these systems any day of the week with no restrictions
- You can’t use them to water lawns
- Plant native and drought-tolerant plants, bushes and flowers
- Install paths, decks/patios and other Florida-friendly landscaping to reduce the amount of lawn area that needs watering
- If you have a water softener:
- Select a water-efficient one
- If it has a bypass lever, you can check for leaks by turning the lever to bypass the softener, then checking the meter; if the dial/needle is no longer moving, you may have isolated the leak to the softener
- Set the regeneration cycle to your family size and needs
What if my bill is much lower than normal?
While low bills are welcome, and expected if your usage habits have recently changed, this could also indicate that your meter is broken. If we determine the meter is no longer operational, we will replace the meter, but calculate your usage for the period it was broken based on average consumption.
- Pay Your Bill Online
- Irrigation calculator
- Water bill calculator
- Schedule of rates
- Report a suspected leak
- Water restrictions
For more information on high consumption usage, please call the Public Utilities Customer Service Center at (813) 272-6680.