Customer Resources

The Hillsborough County Public Utilities Department is committed to delivering outstanding water, wastewater, and reclaimed water services and programs that support a high quality of life and contribute to a sustainable county. The links below contain helpful information to connect residents to County utility services and programs.

  • Starting or stopping your utility service: ($25 re-connect charge would apply)
    • If you have a short duration deployment and need a seasonal disconnect & re-connect for a specific date
      • Email the Hillsborough County Public Utilities at: WaterDept@HCFLGov.net
      • Contact us by calling (813) 272-6680 (8 a.m. – 5 p.m. M-F)
      • Visit either of our two customer service centers (8 a.m. – 5 p.m. M-F)
  • If you need payment assistance on your utility bill contact the Credit Management Team at (813) 272-5977, x-43800
  • Schedule of Rates - Current rates for water, wastewater and reclaimed water services and fees.
  • Water Bill Calculator- Estimate your water and wastewater bill charges.
  • Sample Bill - See an example of a typical mailed bill and an explanation of the charges.
Customer Service Centers Public Utilities Department Administration Important Phone Numbers
  • After hours and weekend emergencies - (813) 744-5600
  • Automated Account Information System (including pay-by-phone) - (813) 276-8526
  • Water restrictions information (recorded message) - (813) 275-7094
  • Customer Service - (813) 272-6680
  • Water conservation team - (813) 272-5977 ext. 43991
  • Water quality complaints - (813) 264-3835
  • Water Violations Reporting Hotline - (813) 224-8993