New Customer Resources

The Hillsborough County Public Utilities Department is committed to delivering outstanding water, wastewater, and reclaimed water services and programs that support a high quality of life and contribute to a sustainable county. The links below contain helpful information to connect residents to County utility services and programs.


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Contact Us

Water, Wastewater & Reclaimed Water

  • After hours and weekend emergencies - 813-744-5600
  • Automated Account Information System (including pay-by-phone) - 813-276-8526
  • Water restrictions information (recorded message) - 813-275-7094
  • Customer Service - 813-272-6680
  • Water conservation team - 813-272-5977 ext. 43991
  • Water quality complaints - 813-264-3835
  • Water Violations Reporting Hotline - 813-224-8993

Public Utilities Department Administration

General Information

Customer Programs

Paying Your Bill

Utility Rates and Billing

  • Schedule of Rates - Current rates for water, wastewater and reclaimed water services and fees.
  • Water Bill Calculator- Estimate your water and wastewater bill charges.
  • Sample Bill - See an example of a typical mailed bill and an explanation of the charges.