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Degree to which the individual can identify that problems exist, recommend appropriate alternatives and implement solutions in a timely fashion with minimal disruption to work activities. Seeks new ideas and foresight in implementing solutions
with minimal disruption to work process and manages conflict as it arises.
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RATING SCALE
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RATING
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DEFINITION
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| 1 |
Does not manage problems appropriately. Has difficulty identifying the problem and recommending appropriate alternatives. Work activities are often disrupted. Does not
assist others in problem resolution.
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Sometimes overlooks situations which can lead to internal conflict and/or problems and often fails to manage conflict appropriately. May recommend inappropriate alternatives.
Implements solutions to problems which may be disruptive to work activities.
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| 3 |
Identifies conflict and/or problems and recommends
appropriate alternatives. Manages conflict so as not to cause operational concerns. Solutions are implemented in a timely fashion. Answers questions and directs others to appropriate sources.
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Identifies and resolves potential problems appropriately. Recommends appropriate alternatives; executes solutions with minimal disruption to work activities. Guides others
in implementing appropriate resolutions
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| 5 |
Carefully manages problems and situations properly.
Implements procedures or policies to assure that these situations have a minimal effect on ongoing operations will not reoccur. Is skilled in bringing about agreement and understanding in a conflict situation. Ensures that problems/conflicts are
resolved expediently.
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