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Consumer Protection Agency

Consumer Protection Agency

Hillsborough County's Consumer Protection Agency is a division of the Consumer and Veteran's Services Department. Consumer Protection receives complaints involving allegations of fraud, theft, or various unfair or deceptive business practices that can occur during the purchase of everyday goods and services between consumers or businesses located in Hillsborough County. Upon receipt of a wide variety of complaints, investigators work directly with citizens, service providers, and other agencies or organizations as required to resolve each consumer case. If cases cannot be resolved, they are referred to the appropriate organization and can be referred to law enforcement or state prosecutors if criminal acts are found to have occurred. A core component of Consumer Protection activities is the dedication to providing efficient and expedient service, while doing so with courtesy, respect, and professionalism.


The Consumer Protection Agency has also developed award-winning community outreach and education programs, working actively in the community to provide information and assistance with issues relating to unfair and deceptive business practices. The agency publishes a monthly newsletter and appears in local television consumer feature stories on a regular basis.



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Important Information


What We Don't Do
While we can provide consumer information and potential options available for many situations, Consumer Protection Agency employees are prohibited from:
  • Providing any legal advice
  • Representing consumers in legal actions
  • Forcing or ordering a business to provide a specific resolution 
In some cases, the consumer will need to pursue their own case in court and seek legal advice from a qualified attorney.