Pay or View My Water Bill

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Overview

Billing System Upgrades

Hillsborough County Public Utilities will be making billing system upgrades on Friday, Dec. 1, through Sunday, Dec. 3. During this time, all customer service offices will be closed and the online bill payment website will not be available. AMSCOT offices will remain open for in-person payments.

You can view your Utility account information, pay your bill, set-up autopay, request a payment extension, manage email notifications and update phone and address information here. Other payment options include Pay by Phone, Mail, or Pay in Person at various locations.

 

Things To Consider

  • If you received a two-month bill or a discontinue notice, please use our 24/7 automated pay-by-phone or online service
  • If your account are interrupted for non-payment, services will not be restored until the next working day after your full payment is received
  • All payments that post after the due date on the bill may require additional collection processes and result in a deposit increase review
  • Do not pay water restriction violations online or by phone
  • To pay water restriction violations, use the envelope provided with the citation, or pay in person at our Northdale or Brandon Customer Service Centers

How To

  1. Pay Online
    • Login ID is your account number
    • To create a password and set up a secured online access profile, we recommend that you review our User Help Guide to more accurately and easily view or pay your water/wastewater bill
    • Payment methods:
      • Credit/debit card (Visa, Master Card, Discover and American Express)
      • ACH one time withdrawal
    • Sign up for recurring autopay services
    • Available 24/7
  2. View your bill by logging into your online account
  3. Pay by Phone:
    • Call (813) 276-8526
    • Payment methods:
      • Credit/debit card (Visa, Master Card, Discover and American Express)
      • ACH one time withdrawal
    • Available 24/7
  4. Pay in Person:
    • Brandon Customer Service Center
      332 N. Falkenburg Road
      Tampa, FL 33619
      Monday through Friday, 8 a.m. to 5 p.m.

    • Northdale Customer Service Center - Closed for construction Oct. 2 and will reopen Oct. 16 pending no unexpected construction delays
      15610 Premiere Drive
      Tampa, FL 33624
      Monday through Friday, 8 a.m.to 5 p.m.
  5. Pay at any Florida AMSCOT location
    • Payments made by 8 p.m. will post to your account at 8 a.m. the next business day
    • Payment method:
      • Cash
    • Only Florida AMSCOT locations are authorized payment locations outside of the “Pay in Person” centers listed above. Payments dropped off at any other locations are not processed or posted to your account immediately and may result in payment posting delays and/or cause interruption of services.
  6. Pay by Mail
    • Send payment to:
      Hillsborough County Public Utilities Department
      P.O. Box 30702
      Tampa, FL 33630-3702
    • Payment methods:
      • Check
      • Money order
    • To avoid late fees, please send 5 to 10 days prior to the due date to allow enough time for processing

Get Help

Department
Email
Phone
(813) 272-6680

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