How to Clear the Cache and Cookies in Your Web Browser

Why Clear Cache and Cookies in Your Web Browser?

The first step to troubleshoot any issues you are experiencing on HillsGovHub is to Clear Cache and Cookies. Browsers try to speed up the loading process for webpages. The first time you visit the site, your browser saves a piece of the site, because the browser can display the files stores in cache much faster. Sometimes ‘Cache’ can cause an issue when HillsGovHub is updated as the files saved in cache may conflict with what is coded on website.

Browser Shortcuts

If you are using Google Chrome, Edge, Internet Explorer, or Mozilla Firefox, press Ctrl + Shift + Delete simultaneously on the keyboard while in your browser to open the clear cache window. Please note: Make sure you are on the browser page and that you select the keys simultaneously.

Detailed Browser Instructions

  1. Google Chrome
    1. Select the Tools menu (three dotted lines in the upper-right corner of your browser).
    2. Select More Tools and Clear browsing data.
    3. chrome browsing data
    4. Set the Time Range to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.
    5. chrome clear confirm
    6. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.
  2. Safari
    1. Select Safari on the top menu bar and select Preferences.
    2. safari preferences
    3. Select the Privacy tab and select Manage Website Data.
    4. safari manage website data
    5. Click Remove All and Remove Now.
    6. safari remove now
    7. Select Safari on the top menu bar and select Quit to save your changes.
  3. Microsoft Edge
    1. Select the Tools menu (three dotted lines in the upper-right corner of your browser), and select Settings.
    2. edge settings
    3. Select Privacy, search, and services, select Clear browsing data and Choose what to clear.
    4. edge choose
    5. Select Cookies and other site data and Cached images and files. Select Clear Now.
    6. edge clear
    7. Close Microsoft Edge completely for your changes to take effect.
  4. Internet Explorer
    1. Select the Settings menu in the upper-right corner and select Internet options.
    2. internet explorer options
    3. Select Delete from the Browsing history on the General tab.
    4. internet explorer delete
    5. Select the Temporary Internet files and website files, Cookies and website data, History, and Download History boxes and select Delete.
    6. internet explorer delete confirm
    7. Close Internet Explorer and reopen it for changes to take effect.
  5. Safari for iOS
    1. Select Settings on your device. scroll down to the Safari menu, and select Clear History and Website Data
    2. safari ios clear
    3. Select Clear History and Data from the pop-up. Please note the button for Clear History and Data will turn gray once cache has been successfully cleared.
    4. safari ios clear confirm
  6. Google Chrome for iOS
    1. Open Google Chrome and select the menu toolbar in the bottom right corner.
    2. chrome ios menu
    3. Select Settings.
    4. chrome ios settings
    5. Select Privacy.
    6. chrome ios privacy
    7. Select Cookies, Site Data, and Cached Images and Files and set the Time Range to All Time.
    8. chrome ios clear
    9. Click Clear Browsing Data at the bottom of the screen and confirm by clicking Clear Browsing Data again.
    10. chrome ios clear confirm
  7. Google Chrome for Android
    1. Open Google Chrome and select the Tools menu (three dotted lines in the upper-right corner of your browser).
    2. Select History and select Clear browsing data.
    3. chrome android clear
    4. Select the time range, All Time
    5. Select the checkboxes next to Cookies and Site data and Cached images and files and select Clear data.
    6. chrome android clear confirm
    7. Close Google Chrome and reopen for your changes to take effect.