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Posted February 18, 2021 | 2:31 PM

Temporary Reduced Access for Public Utilities' Electronic Payment System

Customers encouraged to pay using alternative methods if they encounter online or phone payment difficulties

Hillsborough County Public Utilities' online and phone payment system is experiencing network capacity issues, which has resulted in reduced access for customers. The County is working this week to enhance the network connections to improve performance. Through the end of February, customers who normally make payments through the County system and encounter difficulties are encouraged to make payments utilizing the other methods identified on the reverse side of their billing statement, which include:

  • by mail, and
  • at any Florida AMSCOT location.

Alternatively, customers may consider using one-time electronic payment services offered by many bank and credit union banking applications.

We understand the inconvenience this may cause for some customers and appreciate patience while we resolve this technical issue.

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