2021 Citizen Survey

Hillsborough County residents now have the opportunity to weigh in on key quality-of-life areas. The 2021 Hillsborough County Citizen Survey reassesses satisfaction in five strategic focus areas that impact resident’s lives, such as high-quality community assets, life enrichment and recreational opportunities, the local economy, public safety, and self-sufficiency programs for individuals and families.

Feedback from the anonymous phone and online surveys will help County administration to understand the community’s current priorities and satisfaction levels.

Take the Survey in English

Toma la Encuesta en Español

 

Phone Survey

To ensure that survey responses are reflective of Hillsborough County’s demographically diverse population and are statistically accurate, third-party survey professionals will conduct the telephonic study. Residents who live in Tampa, Temple Terrace, Plant City, or in unincorporated Hillsborough County may be contacted by phone to participate in the telephonic survey starting April 28. Call agents conducting the telephonic survey will not ask for residents’ personal information – such as name, date of birth, or social security number – at any point during the phone call.

Things to know if you are contacted by phone to participate in the 2021 Citizen Survey

    • How long will the survey take to complete?

      The survey will take between 10 and 15 minutes to complete.

    • I do not speak English as a first language. Can I still participate in the telephonic survey?

      The 2021 Citizen Survey is offered in English and Spanish.

    • When might I receive a call to participate in the telephonic survey?

      Calls take place weekdays from 9 AM to 6 PM, and Saturdays from 10 AM to 2 PM.

    • How are survey participants selected to participate in the telephonic survey?

      Residents are called at random from a sourced list of Hillsborough County residents. The list contains both cell phones and landlines, allowing participants without landlines to participate.

    • Am I considered a Hillsborough County resident if I live within the city limits of Tampa, Temple Terrace, or Plant City?

      Yes, residents who live within the city limits of Tampa, Temple Terrace, and Plant City are Hillsborough County residents and may be contacted to participate in the telephonic survey. All Hillsborough County residents are also eligible to participate in the anonymous online survey.

    • I do not have a landline or cell phone. Can I still participate in the 2021 Citizen Survey?

      Residents who do not have a landline or cell phone will have the opportunity to provide input via the online Citizen Survey in May 2021. See below for information on how to participate in the anonymous online survey.

    Online Survey

    Residents who do not receive a phone call have the opportunity to provide feedback in the online survey. All Hillsborough County residents are encouraged to participate in the online survey, including those who live within the city limits of Tampa, Temple Terrace, and Plant City. The online survey will take around 15 to 20 minutes to complete.

    2019 Citizen Survey

    In the Spring of 2019, a sample of residents were surveyed about their satisfaction with the overall quality of life in Hillsborough County. A total of 1,400 statistically valid responses were collected during the telephonic survey period and an additional 2,318 responses were collected as part of the alternative online questionnaire.

    Results at a Glance

    In 2019, 93% of residents expressed satisfaction with the quality of life in Hillsborough County. When asked whether they would personally recommend Hillsborough County to their friends, families, and acquaintances as a place to live, retire, raise children, work, vacation, or open a business, respondents overwhelmingly said "yes."


    District 1 District 2 District 3 District 4 Overall
    Live 99% 99% 97% 95% 97%
    Retire 97% 99% 96% 95% 97%  
    Raise Children 96% 96% 93% 91% 94%  
    Work 91% 92% 90% 89% 90%  
    Vacation 76% 71% 85% 85% 90%  
    Open a Business 72% 65% 77% 74% 79%  

    Download the 2019 Citizen Survey Results Report

     

    2019 Methodology

    To ensure that the survey collected responses that were reflective of Hillsborough County’s demographically diverse population, third-party survey professionals conducted the telephonic study.

    Data and insights gathered from the telephonic survey have been used as a baseline for how residents feel about Hillsborough County services and resources and has given the County insights on key topics that impact the quality of life.