Request to Stop or Transfer Water Service

Request to stop your water service, or transfer your account to a new address.

• A $25.00 set-up charge will be billed to the account when transferring service
• An additional deposit may be required if overlapping service exceeds 10 days
• Call for further information on fees (813) 272-6680

Service Availability 

• The Utility performs Service turn-on Monday - Friday, 8 AM – 5 PM
• The Utility performs Service turn-off Monday - Thursday, 8 AM – 5 PM
• Account balance must be current before we can transfer service to new address
• Please note: The Utility does not turn off service on Friday or the day before a County Holiday

You can request to stop or transfer your water service the following ways:

1. Phone our Customer Service Center at (813) 272-6680


2. In person by appointment only (M-F) 8AM to 5PM at (813) 612-7700
   • Brandon Support Operations Complex (BSOC)

     332 N. Falkenburg Road
     Brandon, FL 33619



3. Online
   • By completing the request form

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