Current Status of County Services

Last updated: 6/3/2021

In response to COVID-19 coronavirus, Hillsborough County government is slowly dialing towards reopening – gradually and methodically, based on the data and input of public health experts in the county. The primary focus for Hillsborough County remains public safety. Get information on the current status of County services. 

Are Hillsborough County government offices and other facilities open now?

Currently, regular operations of County government continue. Residents should be advised that some day-to-day services may take a bit longer to process than usual. Residents who can conduct business transactions online or over the phone are encouraged to do so at this time.

Are Parks, Trails and Preserves Open?

Yes, parks and preserves are open. Some of our parks, nature preserves, and boat ramps may be closed due to non-COVID reasons (flooding, construction, etc.). For the most up-to-date list of non-COVID related closed and partially open parks and preserves, visit our Park & Trail Closures page.

How are official County meetings being conducted?

Hillsborough County is continuing to conduct meetings virtually via telephonic and/or video communications technology for the foreseeable future. This includes Board of County Commissioners meetings, public hearings and workshops; BOCC Special meetings: Local State of Emergency; and the meetings of the various boards and councils except for quasi-judicial proceedings (zoning and land use hearings), which are anticipated to have a hybrid (in-person and virtual) solution.

Residents have the ability to view and participate “virtually” in all BOCC meetings. Instructions on how to provide public comment “virtually” are available Speak During A Virtual Meeting page.

What Does Hillsborough County’s State of Emergency Mean?

The County remains in a state of local emergency. The declaration gives County emergency managers flexibility to take actions to ensure the health, safety, and welfare of the community, and provides a path for federal reimbursement of certain expenses. It allows emergency managers to also easily access supplies such as the testing kits and personal protective equipment for frontline workers. 

Current Closures & Restrictions

  • Development Services & Permitting

     

    See information about services and closures.

     

  • Public Utilities

    As a precautionary measure and in the best interest of our customers and staff, Hillsborough County Public Utilities has temporarily suspended all customer walk-in service activities at the Brandon Service Center, Northdale Service Center, and Twiggs Administrative locations until further notice. We apologize for the inconvenience.

    Payment Service Options:

    • The drive-through at the Brandon Service Center, 332 N. Falkenburg Road in Tampa, will remain open from 8 AM - 5 PM Monday through Friday
    • Payments can be dropped off in the night depository boxes located at the front of the Brandon and Northdale buildings
    • 24 hour online payment services HCFLGov.net/Water
    • Pay-by-phone at (813) 276-8526
    • Pay at any Florida AMSCOT location (invoice required)

    For additional assistance with your water and/or wastewater account, please contact our Customer Service Center at (813) 272-6680.

  • Aging Services

     

    • Hillsborough County Senior Centers are closed
    • Seniors who attend dining centers/congregate meal sites, receive services through adult day care centers, or receive home delivered meals, please call (813) 272-5250, for information about the continuation of services.
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  • Consumer & Veterans Services
    • Hillsborough County Veterans Resource Center and Rear Admiral Leroy Collins, Jr, Veterans Museum are closed.
    • All appointments and interviews for services offered by Consumer & Veterans Services will be conducted over the phone at (813) 635-8316
  • Economic Development
  • Extension Office

    The Hillsborough County Extension Service office is open to the public on a limited basis. Visitor access it by appointment, and only for the acceptance and processing of: soil samples, pest identification, and plant sample identification. After July 4, no appoint is necessary. Client interactions will be handled virtually to the extent possible. To make an appointment, call the main office at (813) 744-5519, or use the directory to find staff available to answer questions and provide other program-related information. The public can also find a wealth of information at the extension office website.

     

  • Head Start

    Head Start and Early Head Start centers are closed and holding classes virtually.

  • Health Care

    Healthy Living Centers that are now open:
    Healthy Living Center at SouthShore Community Resource Center, 201 14th Avenue SE in Ruskin
    Healthy Living Center at Plant City Community Resource Center, 307 N. Michigan Avenue in Plant City

    Lee Davis Healthy Living Center remains closed.

  • Libraries

    See complete library closure information

  • Pet Resources

    The Pet Resource Center (PRC) will remain open to the public, including for pet adoptions, by-appointment only. To request an appointment, residents can contact 813-744-5660 or submit a request via HCFLGov.net/AtYourService. Hillsborough County is limiting the intake of dogs and cats at the Hillsborough County Pet Resource Center and making other changes to mitigate the effects of the COVID-19 coronavirus.

    The changes include the following:
    • Except for cases involving injury, severe neglect, or animal bites, the Pet Resource Center is suspending the intake of animals
    • Animal Control is suspending response to stray animal calls but will continue to respond to calls of injured or sick stray animals, and complaints of cruelty and neglect, bites, and dangerous and aggressive dogs
    • All adoption fees for dogs and cats are waived as are fees for reclaiming a lost animal
    • Residents can choose a dog or cat for adoption online and have the animal delivered to their home in Hillsborough County for free
    • Shelter officials also are putting out an urgent plea for pet foster parents who can commit to fostering a dog or cat for 2 to 4 weeks. In an abundance of caution for health and safety concerns, the volunteer programs at the Pet Resource Center have been suspended until future notice.
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  • Parks and Conservation & Environmental Lands Management

    Parks have begun to open. See a list of openings under the "What's Open" tab

    Some of our parks, nature preserves, and boat ramps may be closed due to non-COVID reasons (flooding, construction, etc.). Those closing are NOT listed here.

    Closed or Restricted until further notice:

    • Swimming areas
    • Campgrounds - Recreational camping at E.G. Simmons, Edward Medard, and Lithia Springs conservation parks will be limited to 50 percent capacity
  • Social Services
  • County Events

    See the County calendar for a full list of cancellations.