Door to Door Transportation

The Sunshine Line provides door-to-door transportation for elderly, people with disabilities, or low-income residents who do not have, or can’t afford their own transportation. Transportation is provided for medical and social service appointments, grocery trips, health and wellness, personal business and more. Trips are prioritized based on trip purpose and provided on a space-available basis.

Eligibility and fees

  • Eligibility for the program is based on income, age, disabilities, available transportation and where the transportation is needed
    • Call Sunshine Line at (813) 272-7272, Monday - Friday from 8 AM to 5 PM to find out if you are eligible
    • There are currently no fees for door to door transportation

Enrolling in the program

To enroll in the door-to-door service program, call Sunshine Line at (813) 272-7272, Monday - Friday from 8 AM to 5 PM to find out if you are eligible. When calling, you will need to provide the following information:

  • Name
  • Address and telephone number
  • Social Security number
  • Date of birth
  • Disability type
  • Household income

You will then be sent an application form that must be completed and returned to continue receiving service:

Persons with disabilities who need accommodations to make any of these document accessible should email the Hillsborough County ADA Officer or call (813) 276-8401; TTY: 7-1-1.

*Fillable forms may not work correctly with many browsers (Chrome, Firefox, Microsoft Edge, etc.) - if you have issues with the form, do one of the following:

  • Download the form to your computer and open it up with a PDF viewer, such as Adobe Acrobat Reader
  • Download the printable version of the form
  • Try using the Internet Explorer browser to open the PDF

Reservation information

  • After you are enrolled, you can make reservations by calling Sunshine Line Monday through Friday, 8 AM to 5PM
  • They can be made up to seven days in advance
  • Must be made no less than two days in advance
  • Return trips are scheduled when you make your trip reservation
  • Callers are currently being screened for Covid-19 symptoms and exposure to protect all riders

Vehicle information

  • All vehicles are wheelchair accessible

Trip information

  • Transportation is provided Monday through Friday
  • Transportation is provided to the nearest location available
  • Drivers will not go inside buildings to find you
  • Drivers will offer assistance to and from the building, and into the vehicle, including assisting with the seat belt, and securing wheelchairs
  • Changes to return times will be accepted only if possible
  • Seating is limited in vehicles and masks are required for passengers and drivers to reduce the spread of Covid-19


To enroll, find out any other information on the Door-to-Door program or make reservations for transportation, call Sunshine Line at (813) 272-7272, Monday - Friday from 8 AM to 5 PM.