Consumer & Veterans Services Online Appointments

From requesting a consultation on a consumer complaint to requesting assistance with filing a VA claim, Hillsborough County Consumer & Veterans Services online appointment system can help make the process easier for you.

Hillsborough County residents have the option of meeting with a Consumer & Veterans Services staff member virtually or in person at Veterans Resource Center or Southshore Regional Service Center.

Must be a Hillsborough County resident to use the online appointment system.

No fees related to your appointment.

• Veterans Services Appointments:

• A Veteran’s discharge papers (Form DD-214) is required to file any VA claim.

• The National Personnel Records Center can provide this, or the Veterans Affairs Regional Office can assist. 

• Non-Hillsborough County residents will be connected to the Veteran Service Office in their respective Florida County.

• Consumer Protection Appointments:

• All consultations are free of charge. 

• Investigators are not attorneys, they cannot give legal advice. 
• If you have evidence for your complaint (receipts, records, text messages, etc.), make sure to have all documentation with you for your appointment.

• When making an appointment, please note the requirements and paperwork needed surrounding your specific request. If additional information is needed for your appointment, a Consumer & Veterans Services staff member will contact you prior to your appointment.

1. Visit the online appointment system portal
2. Select a service
   • Veterans Services Consultation
   • Consumer Protection Consultation
3. Click the "Make an Appointment" button and follow the prompts

You can also return to the portal to modify, reschedule or cancel already existing appointments.