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Overview
Residents should be cautious of anyone claiming to be a Hillsborough County employee and asking to enter their homes. Hillsborough County Public Utilities employees will not ask to enter a home , offer to test your water, or accept payments.
Always check for a Hillsborough County photo ID badge, uniform with the county logo and a vehicle clearly marked with the department logo. If you suspect someone is falsely identifying themselves, call 911 to report the incident. If you are uncertain about an individual's association with Public Utilities, please contact us for verification at (813) 272-6680.
You can view your Utility account information, pay your bill, set-up autopay, request a payment extension, manage email notifications and update phone and address information here. Other payment options include Pay by Phone, Mail, or Pay in Person at various locations.
- View your bill by logging into your online account
Things To Consider
- If you received a two-month bill or a discontinue notice, please use our 24/7 automated pay-by-phone or online service
- If your account is interrupted for non-payment, services will not be restored until the next working day after your full payment is received
- All payments that post after the due date on the bill may require additional collection processes and result in a deposit increase review
- Do not pay water restriction violations online or by phone
- To pay water restriction violations, use the envelope provided with the citation, or pay in person at our Northdale or Brandon Customer Service Centers
How To
- Pay Online
- Login ID is your account number
- To create a password and set up a secured online access profile, we recommend that you review our User Help Guide to more accurately and easily view or pay your water/wastewater bill
- Payment methods:
- Credit/debit card (Visa, Master Card, Discover and American Express)
- ACH one time withdrawal
- Sign up for recurring autopay services
- Available 24/7
- View your bill by logging into your online account
- Pay by Phone:
- Call (813) 276-8526
- Payment methods:
- Credit/debit card (Visa, Master Card, Discover and American Express)
- ACH one time withdrawal
- Available 24/7
- Pay in Person:
- Brandon Customer Service Center
332 N. Falkenburg Road
Tampa, FL 33619
Monday through Friday, 8 a.m. to 5 p.m. - Northdale Customer Service Center
15610 Premiere Drive
Tampa, FL 33624
Monday through Friday, 8 a.m.to 5 p.m.
- Brandon Customer Service Center
- Pay at any Florida AMSCOT location
- Payments made by 8 p.m. will post to your account at 8 a.m. the next business day
- Payment method:
- Cash
Only Florida AMSCOT locations are authorized payment locations outside of the “Pay in Person” centers listed above. Payments dropped off at any other locations are not processed or posted to your account immediately and may result in payment posting delays and/or cause interruption of services.
- Pay by Mail
- Send payment to:
Hillsborough County Public Utilities Department
P.O. Box 30702
Tampa, FL 33630-3702 - Payment methods:
- Check
- Money order
- To avoid late fees, please send 5 to 10 days prior to the due date to allow enough time for processing
- Send payment to: