Pay or View My Water Bill

Hillsborough County has recently transitioned to a new billing system. Online viewing of bill statements generated since Feb. 1, 2021 will be unavailable until the end of June. Monthly bills continue to be mailed. Customers on paperless billing continue to receive notifications with a copy of the bill attached. Bill processing, automatic bill payments, the ability to access account balances and pay online and by phone, and most other basic account services are not affected by the current upgrades.

We have identified a small percentage of accounts that were not billed in April and are working to resolve the system issue. If you did not receive a timely statement you may report any concerns through the County's At Your Service portal to avoid wait times for our call center. For quick balance information or to make a payment by credit card, call (813) 276-8526 to access the automated billing system.

View your bill by logging into your online account.

• If you need to start water service, visit our Start New Water Service page
• If you want to stop or transfer water service, visit the Request to Start Stop or Transfer Water Service page

• If you received a two-month bill or a discontinue notice, please use our 24/7 automated pay-by-phone or online service
• If your account is interrupted for non-payment, services will not be restored until the next working day after your full payment is received
• All payments that post after the due date on the bill may require additional collection processes and result in a deposit increase review
• Do not pay water restriction violations online or by phone
• To pay water restriction violations, use the envelope provided with the citation, or pay in person at our Northdale or Brandon Customer Service Centers

1. Pay Online
   • Login ID is your account number
   • To create a password and set up a secured online access profile, we recommend that you review our User Help Guide to more accurately and easily view or pay your water/wastewater bill
   • Payment methods:
     • Credit/debit card (Visa, Master Card, Discover and American Express)
     • ACH one time withdrawal
   • Sign up for recurring autopay services
   • Available 24/7
2. View your bill by logging into your online account
3. Pay by Phone:
   • Call (813) 276-8526
   • Payment methods:
     • Credit/debit card (Visa, Master Card, Discover and American Express)
     • ACH one time withdrawal
   • Available 24/7
4. Pay in Person:
   • Brandon Customer Service Center
     332 N. Falkenburg Road
     Tampa, FL 33619
     Monday through Friday, 8 AM to 5 PM
   
   
   • Northdale Customer Service Center
     15610 Premiere Drive
     Tampa, FL 33624
     Payment Drop Box: Available 24/7
5. Pay at any Florida AMSCOT location
   • Payments made by 8 p.m. will post to your account at 8 AM the next business day
   • Payment method:
     • Cash
   Only Florida AMSCOT locations are authorized payment locations outside of the “Pay in Person” centers listed above. Payments dropped off at any other locations are not processed or posted to your account immediately and may result in payment posting delays and/or cause interruption of services.
6. Pay by Mail
   • Send payment to:
     Hillsborough County Public Utilities Department
     P.O. Box 89637
     Tampa, FL 33689
   • Payment methods:
     • Check
     • Money order
   • To avoid late fees, please send 5 to 10 days prior to the due date to allow enough time for processing

• How to read your utility bill 
• Schedule of rates
• Water restrictions
• Irrigation calculator
• Water bill calculator
• Report a suspected leak
• Public Utilities Pay Plans