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Overview
Hillsborough County is performing billing system upgrades over the next several weeks. During this transition, online viewing of bill statements generated since Feb. 1, 2021 will be unavailable. All customers will continue to receive monthly bills by mail until the system transition is completed. To update your mailing address, please contact our Customer Call Center at (813) 272-6680. Billing processes, automatic bill payments, the ability to access account balances and pay online and by phone, and most other basic account services are not affected by the current upgrades. It is our goal to resume paperless bill presentations by the end of June.
View your bill by logging into your online account.
Start, Stop or Transfer Service
- If you need to start water service, visit our Start New Water Service page
- If you want to stop or transfer water service, visit the Request to Start Stop or Transfer Water Service page
Things To Consider
- If you received a two-month bill or a discontinue notice, please use our 24/7 automated pay-by-phone or online service
- If your account is interrupted for non-payment, services will not be restored until the next working day after your full payment is received
- All payments that post after the due date on the bill may require additional collection processes and result in a deposit increase review
- Do not pay water restriction violations online or by phone
- To pay water restriction violations, use the envelope provided with the citation, or pay in person at our Northdale or Brandon Customer Service Centers
How To
- Pay Online
- Login ID is your account number
- To create a password and set up a secured online access profile, we recommend that you review our User Help Guide to more accurately and easily view or pay your water/wastewater bill
- Payment methods:
- Credit/debit card (Visa, Master Card, Discover and American Express)
- ACH one time withdrawal
- Sign up for recurring autopay services
- Available 24/7
- View your bill by logging into your online account
- Pay by Phone:
- Call (813) 276-8526
- Payment methods:
- Credit/debit card (Visa, Master Card, Discover and American Express)
- ACH one time withdrawal
- Available 24/7
- Pay in Person:
- Brandon Customer Service Center
332 N. Falkenburg Road
Tampa, FL 33619
Monday through Friday, 8 AM to 5 PM - Northdale Customer Service Center
15610 Premiere Drive
Tampa, FL 33624
Payment Drop Box: Available 24/7
- Brandon Customer Service Center
- Pay at any Florida AMSCOT location
- Payments made by 8 p.m. will post to your account at 8 AM the next business day
- Payment method:
- Cash
Only Florida AMSCOT locations are authorized payment locations outside of the “Pay in Person” centers listed above. Payments dropped off at any other locations are not processed or posted to your account immediately and may result in payment posting delays and/or cause interruption of services.
- Pay by Mail
- Send payment to:
Hillsborough County Public Utilities Department
P.O. Box 89637
Tampa, FL 33689 - Payment methods:
- Check
- Money order
- To avoid late fees, please send 5 to 10 days prior to the due date to allow enough time for processing
- Send payment to: