R3 Emergency Rental Assistance Program

Announcement

The Emergency Rental Assistance Program online application portal is open for eligible residents at or below 80% Area Median Income (AMI) or with zero income 90 days prior to application date. Review eligibility criteria and requirements before applying.

If you have any questions about this program, call the ERAP Call Center at (866) 375-9114 to speak with a representative. The call center is open from 9 AM until 5 PM Monday through Friday. Si tiene alguna pregunta sobre este programa, llame al Centro de atención telefónica de ERAP al (866) 375-9114 para hablar con un representante. El centro de llamadas está abierto de 9 AM a 5 PM de lunes a viernes.

Hillsborough County and the City of Tampa received federal funding to assist residents who are unable to pay rent and utilities due to the impacts of the COVID-19 coronavirus pandemic. The funding supports the Emergency Rental Assistance Program (ERAP), which aims to prevent recipients from experiencing further financial hardship or additional consequences to living conditions by providing eligible and approved households financial assistance for past-due rent and TECO electric bills.

I am a landlord | I am a renter

Landlords - Information and FAQs

As a landlord, you play an essential role in the ERAP and are encouraged to actively participate to be eligible for funding. Registration is required for landlords to participate as a vendor in the program and receive funds directly on behalf of their approved tenants.

  1. ERAP Virtual Information Sessions for Landlords

    Were you not able to make one of the virtual landlord information sessions? A recording of a virtual information session can be found below.

    ERAP Virtual Information Session
  2. How do I register for ERAP?

    Online registration is open for landlords within Hillsborough County, including Tampa, Plant City, and Temple Terrace.

    Register Now

    Registration allows tenants and landlords to be matched up within the system and for landlords to see the status of tenant applications. If a landlord is not registered, the landlord will receive a registration invitation when a tenant applies to the program and provides landlord information on the application.

    If you experience problems when registering or have questions about the program, you may call (866) 375-9114 to speak with a Customer Call Center Representative who will provide support and guidance. The call center is open from 9 AM until 5 PM, Monday through Friday.

    Si tiene alguna pregunta sobre este programa, llame al Centro de atención telefónica de ERAP al (866) 375-9114 para hablar con un representante. El centro de llamadas está abierto de 9 AM a 5 PM de lunes a viernes.

  3. What information do I need to collect for tenants and what documents must I upload to register myself?

    You will need all of the following when registering:

    • Completed W9 form
    • Main mailing address to mail payments to, if approved
    • Addresses for all of your rental properties applicable to the program
    • Acceptance of the program’s terms and conditions

    If your tenant submits an application, you will be required to provide:

    • Verification of tenant(s) residing at the property, as needed, and relationship with tenant(s)
    • Rental ledger of past-due rental payments for each tenant who applies
  4. What does the assistance pay for?

    The funds are for payment towards past-due rent and past-due electric bills, if applicable. Funding must be applied to the months approved by the program. If you are registered and your tenant is approved for funding, you will receive the payments directly. Payments for electric bills will be handled directly through TECO.

    If an approved tenant received previous shelter assistance from the County for a month that remains past due, the program will not be able to duplicate the eligibility payment for that month(s).

  5. Is there a funding limit to what landlords can receive?

    There is no limit to what landlords can receive as the funding will be covering households. Landlords could have multiple households approved for funding because of the number of properties they have within Hillsborough County.

    Assistance provided can be up to 12 months of past-due rent from March 13, 2020 or later, per household. It may also cover the current month and prospective month, which is considered on a case-by-case basis if applicable.

  6. Who is eligible for R3 ERAP through Social Services?

    Residents who meet the following criteria are eligible:

    • Rent in Hillsborough County, including residents of Tampa, Plant City, and Temple Terrace
      • Cannot be renting a homesteaded property
      • Cannot be related to their landlord
      • Cannot be relocating to new location
    • Household income must be at or below 80% Area Median Income (AMI) as reported on 2020 Federal Income Tax filing (IRS form 1040 Adjusted Gross Income). Priority access will be given to eligible households at or below 50% AMI or with zero income the 90 days prior to the application date.
    • Financially impacted due to the COVID-19 pandemic starting March 13, 2020. Examples of COVID-19 impacts include:
      • Qualified for unemployment compensation benefits
      • Experienced a reduction in income
      • Incurred significant costs or experienced other financial hardship, due directly or indirectly to COVID-19, that threaten the household’s ability to pay the costs of the rental property
    • Must not be active with another shelter assistance program (subsidized, income based, etc.)
    • Households seeking rental assistance must have active lease with past-due payment
    • Households seeking electric assistance must have a past-due rental payment and a past-due electric bill with TECO
  7. Can I apply on behalf of my tenant?

    Landlords cannot apply on behalf of tenants but are encouraged to share the program details with tenants and assist tenants as they see appropriate. Registered landlords will receive notifications about tenant applications and are asked to provide rental ledgers for each tenant’s past-due rent. Prompt responses to ERAP application requests will help expedite the process and payment, if tenant application is approved.

  8. Can a tenant in an income-restricted affordable housing complex apply for assistance?

    Tenants who receive other housing benefits, like Section 8 or other housing vouchers, are not eligible for assistance. The Emergency Rental Assistance Program cannot duplicate housing benefits already being provided to residents.

  9. If my tenant is approved for assistance, how long will it take to receive the money?

    Every request is unique and processing eligibility and payment time will vary. Your payment could take several weeks to arrive, but you will be able to track the status of the account online. Payments will be mailed directly to the mailing address you provide when you register.

  10. Are there eviction restrictions tied to this program?

    If you have been notified that your tenant has been approved for ERAP funding and payment will cover all of the tenant’s past-due rent, you must not evict that tenant for nonpayment. Additionally, participating landlords must abide by the federal eviction moratorium.

  11. Is it mandatory for landlords to participate in this program?

    It is mandatory if you wish to receive payments to cover your approved tenants’ past-due rent. If you opt out of the program or do not agree to the registration terms and conditions, payment will be provided directly to the tenant.

  12. If funding is received, what do I need to do for record keeping?

    You must keep records proving that your tenant’s account was credited (amounts, months) for a period of at least five years. This will be needed for every tenant for whom you receive funding through ERAP. Audits may be conducted by the federal awarding agency, Inspectors General, the Comptroller General of the United States, the Hillsborough Clerk of Court & Comptroller, and Hillsborough County, or any of their authorized representatives. You will need to allow these entities the right to access any documents, papers, or other records pertinent to the Federal award. If the County ascertains – via audit or otherwise – that you misspent awarded funds (e.g. did not apply awarded funding to your tenants’ rental arrears) then you must promptly return those funds to the County. Failure to promptly return the funds may result in the County seeking any available legal remedy.

  13. Is there a deadline to register?

    There is not a deadline for a landlord to register.

  14. I'm having trouble submitting my Tax ID during registration. What do I do?

    When registering as a landlord, you will need to enter your Tax ID number as numbers only. It won't be accepted if there are any other characters entered in the box.

  15. If I applied for the R3 Small Business program, can I use the same log in information?

    Yes, you may use the same account information but you will need to update your information to be able to proceed as a landlord in the Emergency Rental Assistance Program.

  16. What promotional materials are available to let my tenants know about the program

    Click the promotional materials button to view and download flyers in English and Spanish, and social media graphics.

    Promotional Materials

  17. Additional Legal Requirements

    Participants in the Emergency Rental Assistance Program must spend awarded funds as directed. If the County ascertains - via audit or otherwise - that the participant misspent awarded funds, the participant must promptly return those funds to the County. Failure to promptly return the funds may result in the County seeking any available legal remedy.

    Note that audits may be conducted by the Federal awarding agency, Inspectors General, the Comptroller General of the United States, the Hillsborough Clerk of Court & Comptroller and Hillsborough County, or any of their authorized representatives, and the participant agrees to allow these entities the right to access any documents, papers or other records pertinent to the Federal award.

    Additional terms and conditions for program participants located below:Additional terms and conditions for program participants located below:

 

Renters - Information and FAQs

  1. Who is eligible for R3 ERAP through Social Services?

    Residents who meet the following criteria are eligible:

    • Rent in Hillsborough County, including residents of Tampa, Plant City, and Temple Terrace
      • Cannot be renting a homesteaded property
      • Cannot be related to their landlord
      • Cannot be relocating to new location
    • Financially impacted due to the COVID-19 pandemic starting March 13, 2020. Examples of COVID-19 impact:
      • Qualified for unemployment compensation benefits
      • Experienced a reduction in income
      • Incurred significant costs or experienced other financial hardship, due directly or indirectly to COVID-19, that threaten the household’s ability to pay the costs of the rental property
    • Households seeking rental assistance must have an active lease with past-due payment
    • Households seeking electric assistance must have a past-due rental payment and a past-due electric bill with TECO
    • Must not be active with another shelter assistance program (subsidized, income based, etc.)
    • Household income must be at or below 80% Area Median Income (AMI) as reported on 2020 Federal Income Tax filing (IRS form 1040 Adjusted Gross Income). Priority access will be given to eligible households at or below 50% AMI or with zero income the 90 days prior to the application date.

    Household Size

    (Lease Agreement)

    Max Annual Income (2020 AGI)

    50% AMI

    Max Annual Income (2020 AGI)

    80% AMI

    1 person

    Up to $24,650

    Up to $39,400

    2 persons

    Up to $28,150

    Up to $45,000

    3 persons

    Up to $31,650

    Up to $50,650

    4 persons

    Up to $35,150

    Up to $56,250

    5 persons

    Up to $38,000

    Up to $60,750

    6 persons

    Up to $40,800

    Up to $65,250

    7 persons

    Up to $43,600

    Up to $69,750

    8 persons

    Up to $46,400

    Up to $74,250

    9 persons

    Up to $49,250

    Up to $78,750

    10 persons

    Up to $52,050

    Up to $83,250

  2. What documents do I need to apply for assistance?

    You will need all of the following when applying:

    • Identification for all members of the household:
      • Copy of valid (not expired) Florida driver’s license or Florida identification card for all adult household members, including yourself
      • Copy of identification for all minor household members (birth certificate, school records, or immunization records)
    • Copy of 2020 Federal income tax return to verify household income (Form 1040 – both pages)
    • Copy of your active lease – must include pages showing lease agreement, applicant’s name, names of any other tenants (residing in home), leased property address, landlord’s name and address, amount of monthly rent (payment obligation), frequency of payments, lease start and end dates, clause related to non-compliance with lease terms (example termination/eviction clause), to whom rent is paid (if not landlord named), how and where rent is to be paid, and signatures of landlord and adult tenant(s)
    • Copy of your latest past-due utility statement from TECO, if applicable (must have your name or the name of someone who is in your household)

    These attachments may be in the following formats when uploaded: PDF, JPG, PNG, or Word document.

    Note: If you do not attach all necessary files, your application will not be accepted, and you will not receive financial assistance.

  3. How do I apply for assistance?

    The Emergency Rental Assistance Program online application portal is open for eligible residents at or below 80% Area Media Income (AMI) or with zero income 90 days prior to application date. Review eligibility criteria and requirements before applying.


    ERAP will be accepting 1,000 completed applications on a weekly basis. Once 1,000 completed applications have been submitted, the online portal will close for the remainder of the week. The ERAP application portal will continue to reopen to qualifying residents every following Monday to accept its weekly application allotment. You may fill out an application, even if the portal acceptance is closed, and will be able to save your progress so you can be prepared to submit your completed application when the portal reopens the following Monday. You will not be able to submit your completed application until the portal reopens.


    If you experience problems when applying or have questions about the program, you may call (866) 375-9114 to speak with a Customer Call Center Representative who will provide support and guidance. The call center is open from 9 AM until 5 PM Monday through Friday.

    Si tiene alguna pregunta sobre este programa, llame al Centro de atención telefónica de ERAP al (866) 375-9114 para hablar con un representante. El centro de llamadas está abierto de 9 AM a 5 PM de lunes a viernes.

    Important Notice: Applying for the ERAP is free and one-on-one application assistance for tenants is available in English and Spanish by contacting the ERAP Call Center at the number listed above. Tenants should be wary of anyone requesting payment to complete an ERAP application.

  4. If I've received assistance from Social Services in the past, can I still apply?

    If you have received assistance from Hillsborough County Social Services, you are still eligible to apply for financial assistance, however your ERAP benefit may be reduced to reflect previous assistance.

    What does the assistance pay for?
    The funds are for payment towards your past-due rent and past-due electric bills, if applicable. If your landlord is registered through ERAP, your landlord will receive the payments directly. Past-due electric bills will be handled directly through TECO.

  5. If I pay with a housing benefit like in an income-restricted affordable housing complex, can I apply for assistance?

    Tenants who receive other housing benefits, like Section 8 or other housing vouchers, are not eligible for assistance. The Emergency Rental Assistance Program cannot duplicate housing benefits already being provided to residents.

  6. If I have a roommate, can we both apply for assistance?

    The program will only accept one application per household, including roommates. Roommates should submit one application together with all their supporting documents, including individual tax returns.

  7. What is the deadline to apply?

    Financial assistance is awarded on a first-come basis and while funding remains available. It is recommended you complete your application all at once to ensure your application is submitted before the funding is accounted for.

    ERAP will be accepting 1,000 completed applications on a weekly basis. Once 1,000 completed applications have been submitted, the online portal will close. The ERAP application portal will continue to reopen to qualifying residents every following Monday to accept its weekly application allotment. You may fill out an application, even if the portal acceptance is closed, and be able to save your progress and be prepared to submit your completed application when the portal reopens the following Monday.

  8. Who in the household can apply for assistance?

    Only one application per household will be accepted and must be in the name of the person affected by COVID-19.

  9. What if I have a baby but they aren’t included on my lease agreement? Do they count towards my household size?

    Eligibility and household size will be based off your lease agreement and/or supporting documents from your landlord, if needed. An eligibility specialist will be able to assist in the determination of household size.

  10. Am I eligible if I meet some, but not all, of the eligibility requirements?

    No. You must meet ALL eligibility requirements to be eligible.

  11. How much will I get if I’m approved for assistance?

    Once your application is accepted and you are determined eligible, your financial assistance amount for rental assistance will depend on the number of persons in your household and when your loss of wages began. Rental assistance payments will be provided directly to your landlord, if your landlord is registered with ERAP. Assistance provided can be up to 12 months of past-due rent from March 13, 2020 or later, per household. It may also cover the current month and prospective month, which is considered on a case-by-case basis if applicable.

    For past-due electric assistance, payments will be provided directly to TECO and dependent on past-due charges that are due at the time of application review and COVID-19 impact date.

  12. If I'm approved for assistance, how long will it take to receive my money?

    Every request is unique and processing eligibility and payment time will vary. Your payment could take several weeks to arrive, but you will be able to track the status of your application online. Payments will made directly to your landlord if your landlord is registered through ERAP.

  13. What happens if my landlord declines to participate in the program?

    If your landlord does not register as a program vendor and/or opts out of the program, a rental ledger completed by your landlord will be required to verify your past-due rent payment(s) for eligibility consideration. If you are approved for funding and your landlord has opted out of the program, a check will be mailed to the address you provide on your application. Note that by accepting the terms and conditions for this program, you are obligated to use the funds towards your past-due rent.

  14. If I have applied for assistance but wish to report unsafe living conditions at my residence, what should I do?

    If you believe you are experiencing unsafe living conditions your landlord has not resolved - for example, your residence has exposed electrical wiring, water leaking through the ceiling or walls, broken or missing windows, or raw sewage due to broken or malfunctioning plumbing - please call the following numbers based on where you live:

    • City of Tampa - (813) 274-5545
    • Plant City - (813) 659-4200
    • Temple Terrace - (813) 506-6690
    • Hillsborough County - (813) 274-6600
  15. Additional Legal Requirements

    Participants in the Emergency Rental Assistance Program must spend awarded funds as directed. If the County ascertains - via audit or otherwise - that the participant misspent awarded funds, the participant must promptly return those funds to the County. Failure to promptly return the funds may result in the County seeking any available legal remedy.

    Note that audits may be conducted by the Federal awarding agency, Inspectors General, the Comptroller General of the United States, the Hillsborough Clerk of Court & Comptroller and Hillsborough County, or any of their authorized representatives, and the participant agrees to allow these entities the right to access any documents, papers or other records pertinent to the Federal award.

    Additional terms and conditions for program participants located below:Additional terms and conditions for program participants located below:

If you have any questions about this program, call the ERAP Call Center at (866) 375-9114 to speak with a representative. The call center is open from 9 AM until 5 PM Monday through Friday.

Si tiene alguna pregunta sobre este programa, llame al Centro de atención telefónica de ERAP al (866) 375-9114 para hablar con un representante. El centro de llamadas está abierto de 9 AM a 5 PM de lunes a viernes.